Terms of use and sale

2. The plans

• The full trial: offered when you sign up, all of MemoDay, voice included. Its length is shown in My account.
• The free plan: all of MemoDay except voice, with a few sentences filed per day and a few photos or documents read per month. The limits are shown in My account. Beyond them, nothing is refused or lost: it is kept, and filed later.
• The subscription: all of MemoDay, voice included, without counting.

Stopping payment never erases anything: you go back to the free plan and keep all your memories.

Each account has 10 GB of space with the subscription and during the trial, 5 GB on the free plan, and up to 20,000 files. The space used is shown in My account. Once the space is full, everything already kept stays; only new files have to wait for space to be freed.

The “+100 GB” option, for subscribers: 100 GB more room for your memory (110 GB in total, and up to 100,000 files), to add or remove in My account. Removing it erases nothing: above 10 GB, everything already kept stays; only new files wait.

3. Your account

MemoDay is for people aged 18 and over. An account is personal: one person, one email address.

You sign in with a link or a code sent by email: your mailbox opens your MemoDay. Protect it (a good password, and two-factor authentication if your email provider offers it).

4. AI, and its limits

MemoDay uses artificial intelligence to understand, file and answer. It can make mistakes: check important information (amounts, dates, official documents).

MemoDay is not medical, legal or financial advice. Reminders are sent with care, but do not rely on them alone for a vital deadline (a medication, for example).

MemoDay does its best to be available at all times, without being able to guarantee it: maintenance or a provider outage can interrupt it for a while.

5. What you entrust

What you entrust stays yours. You allow MemoDay to process it only to provide the service to you (keep it, understand it, give it back).

You agree to put in it only what you have the right to keep, for personal use. Illegal content (in particular child sexual abuse material, hateful content, or content infringing the rights of others) can lead to the account being suspended and reported to the authorities.

6. Price

The price is the one shown when you subscribe: currently €9.99 per month. VAT not applicable (article 293 B of the French General Tax Code): the price shown is the price paid.

The “+100 GB” option: €4.99 per month, on top of the subscription.

If the price changes, you are told by email at least 30 days in advance; you remain free to stop before.

7. Payment and renewal

Payment is made by card (or Apple Pay, Google Pay, Link) on Stripe's secure page. MemoDay never sees your card.

The subscription is monthly and renews automatically every month, on the same day, until you cancel it (if a yearly plan is offered, the same rules apply, per year). Each payment comes with an invoice, to download in My account.

The “+100 GB” option is paid with the subscription, on the same date and the same invoice. When you add it, you pay right away for the days left until the next payment, pro rata, with the subscription's card. It stops with the subscription.

In the Android app, the subscription and the “+100 GB” option are paid with Google Play: the price is shown in your currency before you confirm. They renew automatically every month and are managed in Google Play (Subscriptions), where your receipts are too. MemoDay never sees your payment method.

In the iPhone app, the subscription and the “+100 GB” option are paid with the App Store, with your Apple ID: the price is shown in your currency before you confirm. They renew automatically every month unless you turn them off at least 24 hours before the end of the current period; they are managed in the App Store (Settings → your name → Subscriptions), where your receipts are too. MemoDay never sees your payment method.

If a payment fails, you have 7 days to update your card. Without payment after several attempts, the subscription stops and you go back to the free plan: nothing is erased.

8. No commitment: cancelling

You can cancel at any time, in three taps: My account → Cancel my subscription → Confirm cancellation. An email confirms the end date.

The subscription continues until the end of the month already paid, then you go back to the free plan. The month started is not refunded (except withdrawal, below).

The “+100 GB” option can be removed at any time, in My account: it stops right away, and the paid days you haven't used are refunded to the same payment method. Nothing is erased.

Taken with Google Play: you cancel in Google Play (Subscriptions), or with “Manage on Google Play”, in My account. The subscription, or the option, continues until the end of the period paid; nothing is erased.

Taken with the App Store: you cancel in the App Store (Settings → your name → Subscriptions), or with “Manage in the App Store”, in My account in the iPhone app. The subscription, or the option, continues until the end of the period paid; nothing is erased. Apple doesn't let MemoDay stop a subscription for you: the “+100 GB” option doesn't stop by itself with the subscription, nor when you delete your account; turn it off yourself.

9. Changing your mind: 14 days, fully refunded

You have 14 days from your subscription to change your mind, without giving any reason. The day you subscribe does not count; if the period ends on a Saturday, Sunday or public holiday, it runs until the next working day. The deadline is shown in My account.

The simplest way: the “Withdraw from the contract here” button, in My account or at the bottom of this page, then “Confirm withdrawal”. You can also write to us by email or post (template below).

By subscribing, you ask for the service to start right away. If you change your mind within 14 days, MemoDay still refunds everything you paid, keeping nothing, to the same payment method, within 14 days at the latest. The subscription stops at once; your memories stay, on the free plan.

An acknowledgement is sent to you by email, with the content of your declaration, its date and its time.

The “+100 GB” option too: you have 14 days after adding it to change your mind, with “Remove the option”, in My account. The first time, everything you paid for it is refunded; after that, the unused days, as the law provides.

Taken with Google Play: refunds are requested from Google Play and follow its rules. Write to us too: we'll help you get it.

Taken with the App Store: refunds are requested from Apple (reportaproblem.apple.com) and follow its rules. Write to us too: we'll help you get it.

Model withdrawal form (only if you do not use the button): “To Florent Regnault (Web Online Concept), 5 rue Paul Estival, 31200 Toulouse, France, contact@memoday.net: I hereby give notice that I withdraw from my contract for the MemoDay subscription taken out on [date], by [name], account email address: [email], on [date].”

10. Guarantees

MemoDay is liable for any lack of conformity of the service, as provided by French consumer law (articles L224-25-12 and following, for digital content and services). A problem? Write to us: we fix it, or we refund the period concerned.

11. Liability

MemoDay takes care of your data, but cannot be held liable for indirect damage, or for use of the service contrary to these terms. For what is truly precious, also keep a copy elsewhere: My account → Download all my memory.

Nothing in these terms limits the rights the law gives you as a consumer.

12. Suspension, end of the service

In case of a serious breach of these terms, MemoDay may suspend an account, after warning you except in an emergency.

If MemoDay ever had to stop, you would be told at least 30 days in advance, so you can download all your memory. Any period paid and not provided would be refunded.

13. Your data

Everything is explained on the Privacy and data page.

14. A dispute

Write to us first: contact@memoday.net. We always look for a solution.

In accordance with the French Consumer Code provisions on consumer dispute mediation, after contacting us first and if our answer does not satisfy you, you can use a consumer mediation procedure free of charge with:

• CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice)
• Address: 49 rue de Ponthieu, 75008 Paris, France
• Phone: +33 1 89 47 00 14
• Website: https://www.cm2c.net/declarer-un-litige.php
• Email: litiges@cm2c.net

You can do so within one year of your written complaint.

These terms are governed by French law. If you live in another European Union country, you keep the protections of your country's law. Failing agreement, the dispute is brought before the court with jurisdiction under the law.